About Us
Our Staff
Caitlin Strickland
Caitlin joined the Gateway Insurance Agency over 10 years ago as a licensed agent. She worked with Bob Hackman up until Bob’s retirement in May of 2023. Since then, Caitlin took over the management duties along with being an agent, she makes sure the agency is running efficiently and effectively.
In addition to ensuring all client accounts are in compliance with regulations, she also quotes new business, services our book of business, and organizes office operations and workflows.
Caitlin received her property and casualty insurance license in 2013. She has been with Gateway Insurance for eleven of those years. Helping people is where Caitlin thrives, and she is excited to continue to foster the customer relationships she has built with the existing and future clients as an agent of Gateway Insurance Agency.
In her free time, Caitlin loves to read and craft. Caitlin and her husband Tanner, and their two kids, Karli and Karter, enjoy spending time with family, camping, fishing, boating, and making memories.
Heather Mae Hoerner
Heather joined Gateway Insurance Agency in May of 2022 with over 10 years of experience working in both independent and captive agencies
Heather is licensed not only in Property and Casualty insurance but also Health and Life insurance. She currently holds appointments in North Dakota, Arizona, South Dakota, Montana, and Minnesota.
Insurance is an ever-changing market, and we know that it is not always an easy thing to understand. Heather’s goal is to educate her clients on not only about the changes in the industry, but she also listens to her clients to understand their needs and advise them on what options may be the best for their individual situation. Heather works very hard to ensure that when clients leave her office, they are in a better place than when they walked in. Customer service is very important to Heather, and she strives to make sure clients are taken care of in a friendly professional way.
Heather grew up on a farm/ranch in NW South Dakota and understands the values of hard work and dedication. She has lived in Bismarck since 1998 when she relocated there to attend College. After getting her degree in Speech Communication she worked in the Banking/Finance industry for over 15 years before making the switch to insurance. It is Bismarck where she raised her three daughters and built a home with her husband Mark.
Heather enjoys a number of hobbies including gardening, canning, hunting, and camping. She also enjoys spending time with her family and making memories every chance she gets.